Complaints Procedure

At Llantarnam Dental we take complaints very seriously and ensure are all dealt with courteously and promptly. We are committed to providing high quality care for all and will ensure that our patients can provide feedback or make a complaint about any aspect our service.

If a verbal complaint is made we will aim to resolve the matter immediately if possible

If the complaint is unable to be resolved straight away, details of the complaint will be passed to our complaint’s manager Sara-jane Lewis, if Sara is not available, details should be passed to Tim Harker to resolve

Written Complaints will be forwarded straight to Sara-jane Lewis , an acknowledgement will be given within two working days

An investigation would take place and a written response will be given within 30 days for NHS patients and within 10 days for private patients

If you are not satisfied with the results of the procedure, then a complaint can be made to:

For NHS Patients: 

Judith Paget Chief Executive,

Aneurin Bevan Health Board,

St Cadocs Hospital, Lodge Road,

Caerleon, Newport NP18 3XQ

Email for complaints about NHS treatment.

For Private Patients:

Healthcare Inspectorate Wales

Welsh Government

Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ

Tel: 0300 062 8163


The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141), the dentists’ regulatory body for complaints about professional misconduct